Kaitlyn Fillmore
Texarkana,AR
Summary
Sociable Server offering 4 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
7
7
years of professional experience
Work History
Receptionist
Youngblood Insurance
10.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, updated client records and processed client payments.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Senior Server
Texas Roadhouse
02.2020 - 10.2023
- Greeted customers as they entered the restaurant and provided them with menus.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Advised guests on specials and menu items, including ingredients and preparation methods.
- Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
Professional Mover
All My Sons Moving
03.2019 - 09.2019
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Wrapped furniture in protective coverings before loading it onto truck.
- Assisted customers with packing fragile items into labeled boxes.
- Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
Server
Texas Roadhouse
02.2018 - 02.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
Cashier
Walmart
10.2016 - 06.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Some College (No Degree) - Business Administration And Management
University of Central Arkansas
Conway, ARSkills
- Provide excellent customer service
- Food Inspection
- Item Promotion
- Food Safety Understanding
- High-Volume Dining
References
References available upon request.
Education and Training
other
Timeline
Receptionist
Youngblood Insurance
10.2023 - 12.2023
Senior Server
Texas Roadhouse
02.2020 - 10.2023
Professional Mover
All My Sons Moving
03.2019 - 09.2019
Server
Texas Roadhouse
02.2018 - 02.2019
Cashier
Walmart
10.2016 - 06.2017
Some College (No Degree) - Business Administration And Management
University of Central Arkansas
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