Kaitlyn Fisher
Omaha,NE
Summary
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques and leadership. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development. Base level accounting knowledge.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
Elkhorn, NE
09.2023 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Fostered a positive learning environment that encouraged skill development among baristas.
- Prepared and served high-quality beverages to order
- Delivered exceptional customer service, ensuring a positive experience for each guest.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Worked in high pressure, quick moving environments to give customers a high quality experience.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Delivery Driver
Marcos's Pizza
Bellevue, NE
10.2024 - 08.2025
- Delivered pizzas promptly to customers, ensuring satisfaction and repeat business.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Managed cash transactions accurately during deliveries, maintaining financial integrity.
- Collaborated with kitchen staff to ensure timely preparation of orders for delivery.
- Prepared and assembled pizzas following standardized recipes and quality guidelines.
Server
Spin Pizza
Elkhorn, NE
03.2024 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Resolved customer complaints effectively to enhance satisfaction and retention.
- Assisted in maintaining cleanliness and organization of dining area during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Merchandiser
Scheels
Omaha, NE
04.2023 - 08.2025
- Developed and implemented visually appealing product displays to enhance customer engagement.
- Collaborated with team members to optimize inventory management and ensure product availability.
- Analyzed sales trends to inform merchandising decisions and improve product placement.
- Coordinated promotional events, increasing foot traffic and boosting seasonal sales performance.
Cashier
Scheels
Omaha, NE
04.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain organized and stocked merchandise displays.
- Assisted in training new cashiers on company policies and operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
Shift Leader
Dunkin' Donuts
Omaha, NE
06.2021 - 02.2025
- Supervised daily operations to ensure quality service and product consistency.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock management techniques.
- Implemented training programs that improved employee performance and customer satisfaction scores.
- Enforced health and safety standards, ensuring compliance with local regulations and company policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored ingredient inventory levels, coordinating timely orders to maintain production efficiency.
- Oversaw daily baking operations, optimizing workflows for improved time management and productivity.
Education
Accounting, Sport Management
Bellevue University
Bellevue, NE06-2028
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Staff coaching
- Merchandising and displays
- Basic accounting principles
- Time management
- Calm under pressure
- Teamwork and collaboration
Accomplishments
- 2024-2025 Easton/National Fastpitch Association All-America Scholar-Athlete
- North Star Athletic Association Scholar-Athlete
- 2025 North Star Athletic Association Freshman of the Year
- 2025 North Star Athletic Association First Team
- 2025 North Star Athletic Association Gold Glove
- 2025 Second Team all-Region III
- Four Year Letter Winner at Millard West High School
Timeline
Delivery Driver
Marcos's Pizza
10.2024 - 08.2025
Server
Spin Pizza
03.2024 - 08.2024
Barista Trainer
Starbucks
09.2023 - Current
Merchandiser
Scheels
04.2023 - 08.2025
Cashier
Scheels
04.2022 - 04.2023
Shift Leader
Dunkin' Donuts
06.2021 - 02.2025
Accounting, Sport Management
Bellevue University