Kaitlyn Galin
BOCA RATON
Summary
Personable and driven hospitality and sales professional with a strong background in customer engagement and front-of-house operations. Known for creating welcoming experiences, fostering client relationships, and promoting brand loyalty through exceptional service. Skilled in communication, multitasking, and sales execution, with a proven ability to adapt in fast-paced environments, and contribute positively to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
CycleBar
08.2025 - Current
- Greet and engage members and prospective riders, providing an exceptional first impression and consistent high-quality customer experience.
- Drive membership and retail sales by effectively communicating CycleBar’s value proposition, class packages, and membership options.
- Manage the front desk operations including check-ins, scheduling, and handling customer inquiries in person, over the phone, and via email.
- Maintain an organized and welcoming studio environment by supporting cleanliness, setup, and breakdown of classes.
Host
Gallaghers Steakhouse
02.2025 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Front of House Trainer/ Event & Sales Promoter
Bolay
06.2021 - 01.2025
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Assisted management in identifying areas for improvement, resulting in increased overall performance.
- Set up promotional booths at gyms, corporate events, and universities to distribute samples and attract new customers.
- Promoted Bolay's brand and offerings through catering events by handing out flyers and engaging with guests.
- Provided catering support, cooked and prepared food, and handled customers concerns professionally.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Host/Bartender/Server
Fuzzy Tacos
08.2023 - 05.2024
- Rotated through multiple positions including host, bartender, and server, while ensuring high-quality customer service.
- Managed bar operations, including cash handling and opening/closing duties.
- Promoted merchandise (hats, shirts, and cups) and menu specials through in-store initiatives.
- Ran social media promotions to engage customers and boost sales
- Maintained a clean, organized, and compliant workspace.
Education
Associate of Arts - Computer Science
Valencia College
Orlando, FL07-2025
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- POS software
- Telephone reception
- Guest relations
- Reservations
- Up-selling techniques
- Front-of-house organization
Certification
Bartending Certification – ABC Bartending Schools
Alcoholic Beverage / Controlled Substances Course of Study (Responsible Vendors Training Program)
ServSafe Food Protection Certification
Alcoholic Beverage / Controlled Substances Course of Study (Responsible Vendors Training Program)
ServSafe Food Protection Certification
Timeline
Sales Associate
CycleBar
08.2025 - Current
Host
Gallaghers Steakhouse
02.2025 - 05.2025
Host/Bartender/Server
Fuzzy Tacos
08.2023 - 05.2024
Front of House Trainer/ Event & Sales Promoter
Bolay
06.2021 - 01.2025
Associate of Arts - Computer Science
Valencia College
High School Diploma -
Boca Raton Community High School