Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Gensler

Grand Prairie,TX

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant II

Dallas Police and Fire Pension System
07.2023 - Current
  • Started as receptionist, moved to Admin II within 6 months
  • Processed refunds of contributions for members who terminate employment before becoming pension eligible
  • Processed all forms for the system
  • Trained new administrative staff, fostering a collaborative team environment and knowledge sharing.

Customer Service Representative

Komplete Group Inc.
06.2021 - 06.2023
  • Brought on as receptionist, transitioned to fulltime CSR within a year
  • Headed project management on up to 12 customer accounts at one time
  • Handled data entry, accounts payable, and accounts receivable
  • Fielded customer queries, fast-tracking communication between customer and production for problem resolution.

Senior Bartender / Tactical Trainer

Studio Movie Grill
07.2017 - 06.2021
  • Passed corporate certification courses to lead new hire orientation, coordinate training schedules, and onboard new bartenders and wait staff
  • Managed multiple sold out theaters within the time restraints of each movie at no expense of hospitality

Pre-K Assistant Teacher

Primrose School of Grand Peninsula
06.2015 - 06.2016
  • PM assistant teacher, managed up to a 1:20 ratio until dismissal
  • Organized and led activities designed to promote physical, mental, and social development

Hostess

The Oasis Restaurant
05.2010 - 04.2015
  • Managed entire dining room, incoming phone calls, and guest experience

Education

Associate of Arts - Architecture

Tarrant County College
Arlington, TX
05.2017

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft outlook
  • Microsoft Excel
  • Critical thinking
  • Odoo
  • Project management with Asana

Certification

  • Barre Instructor Training, TruFusion - Dallas - April 2025

Timeline

Administrative Assistant II

Dallas Police and Fire Pension System
07.2023 - Current

Customer Service Representative

Komplete Group Inc.
06.2021 - 06.2023

Senior Bartender / Tactical Trainer

Studio Movie Grill
07.2017 - 06.2021

Pre-K Assistant Teacher

Primrose School of Grand Peninsula
06.2015 - 06.2016

Hostess

The Oasis Restaurant
05.2010 - 04.2015

Associate of Arts - Architecture

Tarrant County College

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