Kaitlyn Guerrero
Cognitive Fx
Billings,MT
7
years of professional experience
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Office Administrator
10 Months- Greeted incoming visitors and provided knowledgeable assistance to ensure positive first impressions.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and addressed inquiries to enhance customer satisfaction.
- Handled sensitive information with discretion to uphold confidentiality standards and build trust.
Preservation Specialist
7 Months- Preserved over 1,600 bouquets.
- Practiced preservation techniques during two weeks of training.
- Learned and retained preservation techniques in two weeks of allotted four-week training period.
- Enhanced company online rating by 13% through email correspondence with over 100 clients to ensure satisfaction.
Teaching Assistant for Healthy Sexuality
1 Year 3 Months- Supervised 8 teaching assistants across 2 classes to ensure cohesive support and instruction.
- Tutored 12 struggling students to reinforce learning concepts resulting in increased scores.
- Checked more than 10,000 assignments, proctored 17 tests, and provided grades according to university standards.
- Reviewed assignments for accuracy more than 10,000 assignments, proctored 17 tests, and provided grades according to university standards.
Guest Services Receptionist
1 Year 10 Months- Managed front desk operations, greeting clients warmly and facilitating a seamless check-in process.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction.
- Coordinated appointment scheduling for fittings and consultations, ensuring optimal use of resources.
- Assisted in maintaining merchandise displays, contributing to an inviting store atmosphere.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Cashier
4 Months- Processed cash and credit transactions accurately and efficiently.
- Maintained knowledge of products and promotions to assist customers effectively.
- Collaborated with team members to optimize checkout workflows.
- Ensured compliance with university policies during financial transactions.
Education
Bachelor’s of Science - Human Development
Skills
Organizational skills
Administrative support
Customer service
Attention to detail
Friendly and outgoing
Team player
Timeline
Office Administrator
Cognitive Fx
03.2024 - 01.2025Read More
Preservation Specialist
Pressed Floral
09.2022 - 04.2023Read More
Teaching Assistant for Healthy Sexuality
Brigham Young University
01.2021 - 04.2022Read More
Guest Services Receptionist
David's Bridal
10.2018 - 08.2020Read More
Cashier
Brigham Young University
05.2018 - 09.2018Read More
Brigham Young University
Bachelor’s of Science from Human Development
Read More