Kaitlyn Haddox
Summary
Dynamic Customer Service Associate with proven expertise at Foodlion Grocery Store, excelling in complaint resolution and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to delivering prompt service while maintaining attention to detail, resulting in positive feedback and increased team productivity.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Foodlion Grocery Store
10.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Increased team productivity with effective communication and coordination of tasks.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled large amounts of money through Western Union and Money Order transactions.
- Knowledgeable about cash recyclers.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Lancaster High School
Lancaster, SC05-2018
Skills
- Customer service
- Complaint resolution
- Cash handling
- Product knowledge
- Customer relationship management
- Effective communication
- Time management
- Problem solving
- Work ethic
- POS system operation
- Refunds and exchanges
- Calm and professional under pressure
- Attention to detail
Timeline
Customer Service Associate
Foodlion Grocery Store
10.2018 - Current
High School Diploma -
Lancaster High School
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