Kaitlyn Hatcher
Limington,ME
Summary
Customer Service Representative skilled in delivering effective solutions in fast-paced environments. Resolved customer complaints and maintained detailed records of interactions while collaborating with departments to enhance service delivery. Demonstrated strong work ethic, adaptability, and interpersonal skills, thriving in independent roles and mastering new challenges.
Overview
14
14
years of professional experience
Work History
Production Manager
Armson USA
Westbrook, ME
01.2006 - 01.2016
- Enforced safety procedures throughout Armson USA production areas.
- Managed inventory levels to ensure timely material availability for production needs.
- Reviewed quality checks to align Armson USA products with specifications.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Monitored daily operations of production team, providing guidance and support to meet production objectives.
- Managed materials to meet production goals and specific customer demands.
- Coordinated with departments to optimize material flow throughout production process.
- Set up equipment for production operations, operation and breakdown.
- Created SOPs and documented system, planning criteria and procedures.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
Customer Service Representative
Great Falls Marketing
Westbrook, ME
02.2019 - 03.2020
- Answered customer inquiries through phone and email communication.
- Resolved customer complaints efficiently and professionally.
- Provided product information to enhance customer understanding.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions and transactions to support service continuity.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas for improvement in customer service processes and proposed actionable changes.
- Cultivated positive relationships with customers through engaging and friendly interactions.
- Supported sales team members to drive growth and development.
Crew Member Team Leader
Burger King
Portland, ME
10.2018 - 11.2019
- Led team members in delivering exceptional customer service during peak hours
- Resolved customer complaints in a timely manner with empathy and understanding.
- Collaborated with management to resolve customer complaints effectively.
- Motivated team members through positive reinforcement
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Resolved employee conflicts promptly and fairly between employees promptly and fairly.
- Enforced company policies regarding attendance, dress code, break times.
- Analyzed daily reports to determine areas for improvement in productivity or efficiency.
Education
Windham High School
Windham, MaineSkills
Affiliations
- Dedicated single mom of 3 kids, 2 dogs and 20 chickens
- Volunteer at Saco Wildlife Sanctuary
- Lover of the outdoors as well as spending time with my children and pets
References
References available upon request.
Timeline
Customer Service Representative
Great Falls Marketing
02.2019 - 03.2020
Crew Member Team Leader
Burger King
10.2018 - 11.2019
Production Manager
Armson USA
01.2006 - 01.2016
Windham High School