Kaitlyn Haverlock
Helena,MT
Summary
Highly-motivated with desire to take on new challenges. I have a strong worth ethic and exceptional interpersonal skills. I'm Adept at working effectively unsupervised and quick at mastering new skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
St Peter's Health
Helena, MT
12.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Accountant
KarMART
Burlington, WA
04.2023 - 11.2024
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Monitored cash flows and prepared weekly cash projections.
- Created journal entries accurately and timely for month end close processes.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Developed and implemented procedures for accounts payable, accounts receivable, payroll, and general ledger activities.
- Resolved customer inquiries regarding billing issues or payment status.
Patient Service Representative
OptumCare
Seattle, WA
08.2022 - 03.2023
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Reviewed patient accounts for accuracy on a regular basis.
Medical Receptionist
Skagit Regional Health
Mount Vernon, WA
01.2022 - 08.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
Chiropractic Assistant
Higher Health Chiropractic
Bellevue, WA
04.2021 - 11.2021
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Answered patient questions regarding their care plan or billing inquiries.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2020
Some College (No Degree) -
Everett Community College
Everett, WASkills
- Paperwork Processing
- Insurance Verification
- Customer Service
- POS Systems
- Positive and Professional
- Speedy and Efficient
- Telephone Etiquette
- Healthcare Knowledge
- Medical Terminology
- Patient Flow Management
- Patient Care
- Workflow Coordination
- Customer Relations
- Scheduling appointments
Timeline
Administrative Assistant
St Peter's Health
12.2023 - Current
Accountant
KarMART
04.2023 - 11.2024
Patient Service Representative
OptumCare
08.2022 - 03.2023
Medical Receptionist
Skagit Regional Health
01.2022 - 08.2022
Chiropractic Assistant
Higher Health Chiropractic
04.2021 - 11.2021
High School Diploma -
Stanwood High School
Some College (No Degree) -
Everett Community College