Natasha Lozano
Manteca,CA
Summary
Hardworking Customer Service Expert with strong skills in problem-solving, communication, and customer relationship management. Bringing substantial experience in resolving customer inquiries, handling complaints, and ensuring customer satisfaction with minimal errors. Possesses solid work ethic with focus on achieving results quickly and maintaining order in all tasks. Seeking role of Customer Service Expert, equipped with necessary knowledge and skills to succeed in this position. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Northstar Chemical
Modesto, CA
10.2025 - 01.2026
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Assisted coworkers and staff members with special tasks on daily basis.
- Resolved transportation issues promptly, enhancing service quality and customer satisfaction.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Dispatch-Assistance
RK Logistics
07.2023 - 06.2024
- Coordinate and schedule driver's route
- Making tags
- Assist in vehicle maintenance
- Ensure timely deliveries
- Provide necessary instruction
- Billing-File document
- Data entry
- Communicated effectively with drivers to receive instructions for route changes and delays due to traffic or weather conditions.
- Communicated regularly with dispatch staff regarding progress on deliveries and any potential issues that may arise during the course of a shift.
- Provided assistance in preparing mailings including sorting, labeling and addressing envelopes.
Sales and Service Associate / lead
24hourfitness
01.2002 - 08.2023
- Proficient in merchandising, vendor relations and purchasing
- Member payment processing and daily bank deposits
- Interviewing, employee training, and scheduling
- Managing stock merchandise and adjusting plans to maintain optimal levels
- Supervisor the front desk
- Provided product knowledge and information to customers, helping them make informed decisions.
- Handled customer complaints efficiently and effectively, providing resolution in a timely manner.
- Assisted with training new employees on customer service protocol and store policies.
- Demonstrated ability to deliver excellent customer service and develop strong relationships with customers.
- Managed daily operations, including opening and closing store and scheduling staff shifts.
- Performed cash handling duties including deposits, withdrawals, transfers, and balancing registers.
- Conferred with customers by telephone or in-person to provide product or service information.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Greeted customers upon entrance to foster friendly and approachable atmosphere.
Education
High School Diploma -
los althos
los altos06-1998
Skills
- Team leadership
- Shipping and receiving
- Product organization
- Store maintenance
- Inventory control
- Excellent multitask
- Strong communication skills
- Banking and financial services background
- Dependable and reliable
- Detail-oriented
- Retail sales
- Speak Italian
- Customer engagement
- Sales strategies
- Problem solving
- Call handling
- Order processing
- Customer relationship management
- Data entry
- Sales support
- Attention to detail
- Customer service
- Problem-solving
- Customer relations
- Scheduling
- Appointment scheduling
- Paperwork processing
- Product sales
- Filing
- Multi-line phone talent
- Team development
- Retail store support
- Product and service solutions
- Staff training
Languages
Italian, Fluent
Timeline
Administrative Assistant
Northstar Chemical
10.2025 - 01.2026
Dispatch-Assistance
RK Logistics
07.2023 - 06.2024
Sales and Service Associate / lead
24hourfitness
01.2002 - 08.2023
High School Diploma -
los althos