Kaitlyn Holz
Denison,TX
Summary
Results-driven professional with customer service focus, staff training expertise, and sales acumen. Proven ability to enhance team performance and improve customer satisfaction, leading to increased sales and operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager on Duty
Ross Dress for Less
08.2024 - Current
- Supervised store operations during shifts, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, including stock organization and replenishment to optimize sales floor presentation.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Implemented loss prevention strategies, reducing shrinkage through staff training and vigilance.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Sales Associate
Office Depot Office Max
02.2020 - 05.2021
- Assisted customers in product selection and provided expert knowledge on office supplies.
- Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
- Maintained organized merchandise displays to promote top-selling products and improve store aesthetics.
- Collaborated with team members to achieve sales goals and optimize inventory levels.
- Implemented promotional strategies that increased foot traffic and boosted sales during seasonal events.
Shift Leader
Dairy Queen
03.2017 - 10.2019
- Supervised team members to ensure efficient operations and high-quality service delivery.
- Trained new staff on food safety protocols and customer service standards.
- Managed inventory levels, restocking supplies to maintain seamless operations during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Conducted regular training sessions to develop team skills and enhance service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Mart High School
Mart, TX05.2018
Emergency Medicine - Emergency Medicine
McLennan Community College
Waco, TX05.2018
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Goal oriented
- Training and mentoring
- Employee motivation
Timeline
Manager on Duty
Ross Dress for Less
08.2024 - Current
Sales Associate
Office Depot Office Max
02.2020 - 05.2021
Shift Leader
Dairy Queen
03.2017 - 10.2019
High School Diploma -
Mart High School
Emergency Medicine - Emergency Medicine
McLennan Community College