Kaitlyn Houston
Colton,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Rabideau's Mahogany Ridge Bar And Grill
08.2023 - Current
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Took initial drink orders and relayed information to wait or bar staff.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Lifeguard
TRIBS
06.2023 - 08.2023
- Streamlined rescue procedures by implementing an effective communication system among staff members.
- Assisted in organizing and implementing recreational activities and programs.
- Entered water immediately to pull struggling swimmers to safety.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Colton Pierrepont Central School
Colton, NY 06.2025
Skills
- Workflow Coordination
- Table preparation
- Customer-Oriented
- Greeting guests
- Reliable and Trustworthy
- Reservation coordination
- Cleanliness Maintenance
- Patience and Empathy
- Table Bussing
- Food Running
- Customer Service
- Team Player
Timeline
Hostess
Rabideau's Mahogany Ridge Bar And Grill
08.2023 - Current
Lifeguard
TRIBS
06.2023 - 08.2023
Colton Pierrepont Central School
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