Kaitlyn Jennings
Richland,WA
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
2
2
years of professional experience
Work History
Office Manager
Callie’s Welding and Fabrication LLC
Pasco, Washington
03.2020 - 02.2022
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Assisted in recruiting, onboarding and training new employees.
- Maintained filing system for records, correspondence and other documents.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Administered payroll and maintained proper documentation of employee personnel.
- Developed effective communication strategies between departments within the organization.
Education
High School Diploma -
Columbia High School
Burbank, WA01-2014
Communications
Bob Jones University
Greenville, SCSkills
- Billing
- Staff hiring
- Bookkeeping
- Information protection
- Scheduling
- Conflict management
- Administrative support
- Data retrieval systems
- Database administration
- Customer relations
- Payroll and budgeting
- Financial reporting
- Office management
Timeline
Office Manager
Callie’s Welding and Fabrication LLC
03.2020 - 02.2022
High School Diploma -
Columbia High School
Communications
Bob Jones University