Kaitlyn Joy
Bangor,ME
Summary
Dynamic professional with a proven track record at Northern Light Eastern Maine Medical Center, excelling in patient advocacy and computer applications. Demonstrated ability to streamline patient check-in processes and enhance communication, achieving significant improvements in patient satisfaction. Skilled in both verbal and written communication, and adept at leveraging organizational talents to meet diverse patient needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Advocate
Northern Light Eastern Maine Medical Center
Bangor, ME
03.2024 - Current
- Facilitated communication between providers, patients, and family members.
- Assisted with the completion of insurance paperwork for patient coverage.
- Advised on available resources such as financial assistance programs or home care options.
- Maintained a thorough knowledge of medical treatments and procedures.
- Organized patient records and updated information in the hospital database system.
- Conducted research on health insurance policies to ensure compliance with laws and regulations.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
- Met regularly with department managers to review procedures and protocols related to patient advocacy.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
Medical Secretary
Northern Light Eastern Maine Medical Center
Bangor, ME
08.2022 - 05.2023
- Dealt with patient charts.
- Answered the call bell.
- Answered phone calls from physicians and family members.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Housekeeper
Northern Light Eastern Maine Medical Center
Bangor, ME
02.2021 - 05.2022
- Daily cleaning of patients' rooms, as well as isolation rooms. Discharges of patient rooms, as well as isolation rooms. Gowning up is required.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
Education
High School Diploma -
Maine Connections Academy
Scarborough, ME06-2021
Skills
- Computer savvy
- Application support
- Reporting
- Patient advising
- Hospital patient screening
- Verbal and written communication
- Organized nature
- Patient check-in
Certification
- Pharmacy Technician License
References
References available upon request.
Timeline
Patient Advocate
Northern Light Eastern Maine Medical Center
03.2024 - Current
Medical Secretary
Northern Light Eastern Maine Medical Center
08.2022 - 05.2023
Housekeeper
Northern Light Eastern Maine Medical Center
02.2021 - 05.2022
High School Diploma -
Maine Connections Academy
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