Summary
Overview
Work History
Education
Skills
Honors
Timeline
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Kaitlyn Krummen

Cincinnati

Summary

Driven and personable professional with strong customer service and sales experience in fast-paced environments. Proven ability to build relationships with guests, increase sales through upselling, and maintain a positive dining experience. Known for strong work ethic, teamwork, and anticipating customer needs to deliver exceptional service.

Overview

4
4
years of professional experience

Work History

Server

Pies and Pints
Lexington, KY
08.2025 - Current
  • Use POS system to place orders, manage bills, and process payments.
  • Provide menu recommendations and accommodate food allergy concerns.
  • Upsell premium menu items to increase overall sales.
  • Maintain clean dining areas by bussing and resetting tables efficiently.
  • Build strong relationships with regular customers to encourage repeat business.
  • Serve as the first point of contact for guests, setting a welcoming tone for the dining experience.

Sales Associate

Old Navy
Cincinnati, OH
05.2025 - 08.2025
  • Delivered positive first impressions to customers entering the store.
  • Built rapport with customers to improve satisfaction and brand loyalty.
  • Maintained organization of racks and displays to enhance store presentation.
  • Managed customer concerns professionally in high-traffic retail environment.
  • Educated customers on promotions and merchandise using persuasive selling techniques.

Server

Skyline Chili
Cincinnati, OH
02.2022 - 05.2025
  • Provided attentive service by anticipating customer needs and responding quickly to requests.
  • Greeted and seated guests while creating a welcoming dining atmosphere.
  • Managed multiple tables in fast-paced environment while maintaining high service standards.
  • Assisted in training new team members on service procedures and customer interaction.

Education

Bachelor of Science - Finance

University of Kentucky
Lexington, KY
05-2027

Bachelor of Science - Management

University of Kentucky
Lexington, KY

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University of Kentucky International Program
Leeds, United Kingdom
03-2026

Skills

  • Customer Service
  • Sales & Upselling Techniques
  • Cash Handling
  • POS Systems
  • Guest Engagement
  • Team Collaboration
  • Conflict Resolution
  • Time Management
  • Strong work ethic

Honors

Dean’s List, CFP Certificate

Timeline

Server

Pies and Pints
08.2025 - Current

Sales Associate

Old Navy
05.2025 - 08.2025

Server

Skyline Chili
02.2022 - 05.2025

Bachelor of Science - Management

University of Kentucky

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University of Kentucky International Program

Bachelor of Science - Finance

University of Kentucky