Kaitlyn Lawlor
Woodbine
Summary
Dynamic leader with a proven track record at Keller Williams Jersey Shore, adept in operational excellence and effective decision making. Spearheaded strategic growth, enhanced brand visibility, and fostered a culture of high employee satisfaction. Skilled in event planning and motivational skills, achieving substantial business growth without compromising on customer focus or service quality.
Overview
14
14
years of professional experience
Work History
CEO/Team Leader Manager
Keller Williams Jersey Shore
08.2014 - 09.2020
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating Independent Realtor contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching multiple offices along the Jersey Shore Including Sea Isle City, Margate, Avalon and the Wildwoods.
- Elevated brand visibility and market share with launch of offices and Real Estate Agents along the Jersey Shore.
Concierge Specialist
Wyndham Hotels and Hyatt
08.2006 - 07.2014
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Monitored lobby area regularly ensuring a clean and welcoming environment for all visitors.
- Managed concierge desk operations, maintaining a well-organized and efficient work environment.
- Enhanced guest satisfaction by providing personalized assistance and efficiently addressing inquiries.
- Organized special events for guests, creating memorable experiences and fostering loyalty to the property.
- Trained new team members on concierge procedures, elevating overall staff performance standards.
- Created customized itineraries tailored to individual guest preferences leading to highly satisfied customers.
- Contributed to revenue growth by upselling hotel amenities, packages, dining options, tours or excursions whenever appropriate opportunities arose.
- Implemented inventory control measures for concierge supplies, reducing wastage and unnecessary expenses.
- Handled confidential information discreetly while making arrangements for VIPs and high profile clientele.
- Collaborated with hotel departments to ensure seamless communication and fulfillment of guest requests.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate recommendations for guest activities.
- Provided support during high traffic periods by effectively managing multiple tasks simultaneously while maintaining exceptional service quality.
- Resolved guest complaints promptly and professionally, preserving customer satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Hospitality Tourism Management
James Madison University
Harrisonburg, VA05-2005
Skills
- Effective decision making
- Workload management
- Event planning experience
- Operational excellence
- Motivational skills
- Multitasking proficiency
- Customer focus
- Resourcefulness and creativity
- Employee scheduling
- Performance coaching
Co-Owner Of Crossfit 609 and Crossfit Level 2 Certified Trainer
A passion for fitness and coaching evolved into something greater - a partnership with an incredible community. Becoming a gym owner was just the beginning, and earning my Level 2 Certification I now coach and maintain the companies website and social media.
Timeline
CEO/Team Leader Manager
Keller Williams Jersey Shore
08.2014 - 09.2020
Concierge Specialist
Wyndham Hotels and Hyatt
08.2006 - 07.2014
Bachelor of Science - Hospitality Tourism Management
James Madison University
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