Kaitlyn Leatherman
Grand Rapids,MI
Summary
Skilled Administrative Assistant with a proven track record at The On Earth Project, adept in Microsoft Excel and fostering positive customer experiences. Excelled in optimizing office operations and leading Starbucks teams to exceed service goals. Demonstrates exceptional scheduling abilities and a commitment to efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The On Earth Project
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
Barista
Starbucks
05.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Delivered efficient and personalized service to customers. Handled customer inquiries, resolved complaints, and provided recommendations on menu items.
- Made a variety of coffee and tea drinks to Starbucks standards using espresso machines and other equipment.
- Managed transactions accurately, including cash, credit cards, and gift cards.
Lead Barista
Starbucks
09.2020 - 12.2021
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Delivered efficient and personalized service to customers, consistently meeting their needs. Handled customer inquiries, resolved complaints, and provided recommendations on menu items.
- Accurately processed transactions using the point-of-sale system, including handling cash, credit cards, and gift cards.
Education
Associates of Business - Business Administration
Grand Rapids Community College
Grand Rapids, MI04.2024
Skills
- Scheduling
- Bookkeeping
- Microsoft Word
- Microsoft Excel
- Data Analysis
- Data Entry
Certification
Data Analytics Certification | Google, July 2024
Timeline
Administrative Assistant
The On Earth Project
04.2024 - Current
Barista
Starbucks
05.2022 - Current
Lead Barista
Starbucks
09.2020 - 12.2021
Associates of Business - Business Administration
Grand Rapids Community College
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