Kaitlyn Lomaneck
Ozark
Summary
Driven individual devoted to impact and compliment a company through excellent service, learning, leading, and growing in any position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
Ozark Dale County E-911
09.2019 - Current
- Coordinated emergency response operations, ensuring timely dispatch of resources and personnel.
- Monitored multiple communication channels to relay critical information to first responders efficiently.
- Maintained accurate records of incidents and responses, supporting operational effectiveness and accountability.
- Implemented process improvements that enhanced response times and resource allocation efficiency.
Patient Accounts Specialist - Accounts Receivable
Dale Medical Center
04.2022 - 09.2025
- Managed client accounts, ensuring accurate billing and timely resolution of inquiries.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Processed payment plans and provided financial guidance to patients.
- Trained new staff on billing procedures and software utilization.
- Monitored account aging reports to identify and address outstanding balances proactively.
Customer Service Representative
Covington Credit
07.2018 - 09.2019
- Assisted customers with inquiries to improve satisfaction and retention. Processed loan applications to align with company policies. Informed customers about product features to support decision-making. Addressed escalated issues to foster positive customer relationships.
Cashier
Inland
05.2017 - 09.2017
- Achieved high customer satisfaction through effective service delivery. Improved inventory accuracy by meticulously logging incoming deliveries. Enhanced stock management efficiency through strategic organization and replenishment.
Driver/EMR
Dothan Ambulance Service
04.2016 - 04.2017
- Facilitated seamless patient transport to appointments, enhancing overall service delivery. Maintained accurate logs and performed regular checks on medical equipment to ensure optimal functionality.
Packer/Driver
Coleman American
06.2014 - 11.2015
- Assisted in packaging household goods for safe transport. Prepared shipments for delivery to ensure timely arrival. Supported drivers in transporting belongings to designated locations.
Education
High School Diploma -
Luverne High School
LuverneGED -
Enterprise State Community College
Enterprise, ALSkills
- Microsoft Word
- Microsoft Excel
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Schedule management
- Customer relationship management
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Record keeping
- Emergency protocols
- Radio communication
- Critical thinking
Certification
• CPR Certified
• AED Certified
CORE QUALITIES
- Fast learner
- Time management
- Integrity
- Strong work ethic
- Determined to do my best
- Teamplayer
Timeline
Patient Accounts Specialist - Accounts Receivable
Dale Medical Center
04.2022 - 09.2025
Dispatcher
Ozark Dale County E-911
09.2019 - Current
Customer Service Representative
Covington Credit
07.2018 - 09.2019
Cashier
Inland
05.2017 - 09.2017
Driver/EMR
Dothan Ambulance Service
04.2016 - 04.2017
Packer/Driver
Coleman American
06.2014 - 11.2015
High School Diploma -
Luverne High School
GED -
Enterprise State Community College