Lydia Keddy
Lake Charles,LA
Summary
Motivated and driven, determined to embark on a fulfilling career with a diverse range of skills. Eager to contribute to a company upholding professional standards and specializing in high-level assignments. Goal is to leverage abilities to provide exceptional maintenance and service, ensuring success of the organization.
Overview
22
22
years of professional experience
Work History
Dispatcher
DeQuincy Police Dept.
DeQuincy, Louisiana
05.2018 - 01.2021
- Handle a high volume of incoming calls, provide fast service to the community; and their emergency needs
- Multitask while working off of multiple monitors; using different software
- Meet daily call goals
- Helping resolve caller’s issues in a timely manner while being able to provide updates in order to provide excellent communication and service to the community
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Administrative Assistant
Office of Worker’s Compensation Court House
Lake Charles, LA
12.2013 - 12.2017
- Handled a high volume of incoming and outgoing calls, scanning documents on to the computer, filing documents in proper locations, provided attorneys with correct documentation, scheduling court dates, and setting up appointments for mediation
- Ultimately moving up in the company, being over Med
- Providers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Shrimp Boat Owner
Self Employed Seasonal Worker
Vinton, LA
05.1999 - 11.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
1 Year -
Lamar State College
Orange, TXDiploma -
Parkview Baptist
Starks, LA01.1998
Skills
- Organizational skills
- Planning
- Quick learner
- Communication skills
- Getting work done in a timely manner
- Adapting well to all situation
- Customer service
- Answering Multi-Line Telephones
- Filing
- Working well with no supervision
- Word Perfect 10
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Web Surfing
Timeline
Dispatcher
DeQuincy Police Dept.
05.2018 - 01.2021
Administrative Assistant
Office of Worker’s Compensation Court House
12.2013 - 12.2017
Shrimp Boat Owner
Self Employed Seasonal Worker
05.1999 - 11.2016
1 Year -
Lamar State College
Diploma -
Parkview Baptist