Kaitlyn Martin
Granite City,IL
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
City Of Kirkwood
02.2020 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Offered friendly and efficient service to a diverse population of citizens and city personnel while handling challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Emergency Dispatcher
Abbott EMS
08.2016 - 05.2020
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Reduced risks and emergency response issues by observing public safety field units.
- Optimized productivity to improve on-time emergency response and life support.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Directed responders using assigned mapping systems for timely emergency attendance.
Education
Associate of Science -
Southwestern Illinois College
Belleville, ILEMT - Emergency Medicine
St Charles County Ambulance District
St Peters, MO12.2022
Skills
- Map Reading Skills
- Basic Life Support Knowledge
- Information Intake
- Teamwork and Collaboration
- Information Documentation
- Quality Assurance Requirements
- Data Entry
- Prioritizing Effectively
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EMD-Q (Quality Assurance) - Training
- Emergency Medical Technician, NREMT - Valid Until 2025
- Emergency Medical Technician, MO Bureau of EMS - Valid Until 2028
Timeline
Emergency Dispatcher
City Of Kirkwood
02.2020 - Current
Emergency Dispatcher
Abbott EMS
08.2016 - 05.2020
Associate of Science -
Southwestern Illinois College
EMT - Emergency Medicine
St Charles County Ambulance District
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EMD-Q (Quality Assurance) - Training
- Emergency Medical Technician, NREMT - Valid Until 2025
- Emergency Medical Technician, MO Bureau of EMS - Valid Until 2028
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