Kaitlyn McCallum
Bryant,Arkansas
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Dave & Buster's
05.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and accommodate special requests.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented upselling techniques that increased overall sales during shifts.
Bay Host
Top Golf
05.2024 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Planned and improved service quality to both attract and retain customers.
- Utilized strong communication and interpersonal skills to interact with customers.
- Created and maintained a positive work environment, fostering collaboration and teamwork.
Crew Member
Sonic
06.2021 - 08.2023
- Enhanced team productivity by maintaining clean and organized workspaces for crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members in achieving goals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Handle money
- Decompress upset customers
- Train new hires
Sales Leader
C&A Fireworks
06.2020 - 07.2023
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Mentored junior sales representatives on best practices for closing deals effectively while maintaining satisfaction levels.
- Relocate the tent, including the tables
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Increased customer satisfaction by designing engaging and interactive setups for fireworks.
Babysitter
Freelance Childcare
10.2022 - 05.2023
- Implemented engaging and educational activities for two children, resulting in improved creativity and emotional development.
- Safely supervised playtime and outdoor activities, ensuring a secure environment for children.
- Organized daily schedules more efficiently, allowing for better time management and activities planning.
- Demonstrated strong communication skills by effectively conveying updates and children's milestones to parents.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Education
Nursing: Healthcare
Arkansas State University
Jonesboro, AR05.2027
High School Diploma - undefined
Benton High School
Benton, AR05.2023
Concurrent Credit Courses -
Arkansas State University Three Rivers
Malvern, ARSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Time management
- Teamwork Skills
- Attention to detail
- Project Management
- Dependability
- Problem-solving
- Leadership
- Staying calm under pressure
- Concept Development
Certification
- CPR Certified, Arkansas State University - 2024-2026
- Serve Safe Certified, Dave and Busters - 2025-2026
Timeline
Server
Dave & Buster's
05.2025 - Current
Bay Host
Top Golf
05.2024 - 08.2024
Babysitter
Freelance Childcare
10.2022 - 05.2023
Crew Member
Sonic
06.2021 - 08.2023
Sales Leader
C&A Fireworks
06.2020 - 07.2023
High School Diploma - undefined
Benton High School
Nursing: Healthcare
Arkansas State University
Concurrent Credit Courses -
Arkansas State University Three Rivers