Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn McLaughlin

Winter Garden,FL

Summary

Enthusiastic and customer-focused with a proven track record at Firehole BBQ and Chick-fil-A, excelling in high-volume dining environments. Skilled in POS operation, adept at quickly adapting to new situations and fostering positive guest interactions, enhancing the guest experience and satisfaction through exceptional service, communication and a smile.

Overview

3
3
years of professional experience

Work History

Server

Firehole BBQ
06.2021 - 09.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests. Explained menu items and suggested appropriate options for food allergy concerns. High traffic/ fast paced restaurant. Served over 500 customers daily.
  • Served food and beverages promptly with focused attention to customer needs. Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • High Traffic/paced restaurant.

Drive Thru

Chick-fil-A
11.2022 - 04.2023
  • Understood restaurant menu, limited-time offers and promotions and allergy concerns to answer guest questions. Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service, using POS systems.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers. Maintained flexibility by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced. Self-motivated, with strong sense of personal responsibility. Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • In fast paced job, I excelled at customer engagement and loved interacting with customers. Demonstrated respect, friendliness and willingness to help wherever needed.
  • Followed food safety and sanitation guidelines at all times. Current Food Handlers Certificate.

Education

GED -

Willamette High School
Eugene, OR
06.2023

Skills

  • Food Running / High-volume dining
  • Hostess / To Go Specialist
  • Supply Restock/ Bussing
  • Dining customer service / Guest Engagement
  • Cash Handling / POS operation
  • Cleanliness standards / Safe Food Handling (Has Food Handling Certificate)
  • Strong Work Ethic/ Exceptional customer service

Timeline

Drive Thru

Chick-fil-A
11.2022 - 04.2023

Server

Firehole BBQ
06.2021 - 09.2024

GED -

Willamette High School

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Kaitlyn McLaughlin