Kaitlyn Mobley
Miamisburg,OH
Summary
Dedicated shift lead with a proven track record in customer service, employee training, and team motivation. Committed to ensuring workplace safety and enhancing guest experiences.
Overview
12
12
years of professional experience
Work History
Shift Lead
Taco Bell
Beavercreek, OH
05.2024 - Current
- Supervised team members to ensure efficient operations and adherence to company policies.
- Trained new staff on food preparation standards and customer service protocols.
- Managed inventory levels and conducted stock audits to minimize waste.
- Ensured compliance with health and safety regulations during shifts.
Food Service Worker
Miami Valley Hospital
Dayton, OH
12.2023 - 05.2024
- Prepared and served meals in accordance with dietary guidelines and patient preferences.
- Collaborated with kitchen staff to streamline meal service and improve workflow efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer complaints promptly to enhance satisfaction levels.
Shift Leader
Taco Bell
Beavercreek, OH
04.2019 - 12.2023
- Supervised team members to ensure efficient food preparation and service during peak hours.
- Implemented training programs for new staff, enhancing operational knowledge and customer service skills.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Coordinated shift schedules, optimizing coverage to meet operational demands and improve workflow efficiency.
- Resolved customer complaints swiftly, promoting positive dining experiences and fostering repeat business.
- Conducted quality control checks to maintain food safety standards and compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Dairy Queen
Kettering, OH
08.2016 - 10.2018
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Manager
McDonald's
Dayton, OH
02.2014 - 10.2016
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Implemented training programs to enhance team performance and service quality.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Ecot
Columbus OhioSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Rules enforcement
- Workplace safety
Timeline
Shift Lead
Taco Bell
05.2024 - Current
Food Service Worker
Miami Valley Hospital
12.2023 - 05.2024
Shift Leader
Taco Bell
04.2019 - 12.2023
Shift Leader
Dairy Queen
08.2016 - 10.2018
Manager
McDonald's
02.2014 - 10.2016
High School Diploma -
Ecot