Kaitlyn Moroney
New Milford,NJ
Summary
Dynamic and results-oriented professional with extensive experience in financial management and customer service at Kings Supermarket. Demonstrated expertise in complaint resolution and effective workflow management, achieving remarkable accuracy in financial records and audits. Skilled in team building and problem-solving, ensuring high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Bookkeeper/Customer Service Supervisor
Kings Supermarket
09.2016 - Current
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Provided extraordinary customer service to clients.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Resolved customer service issues with timely and professional resolutions.
- Provided excellent customer service through communication and interpersonal skills.
- Educated employees on register use, merchandising, and customer service.
- Resolved customer service issues related to pricing or discounts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Pharmacy Technician
CVS Pharmacy
05.2021 - 06.2022
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
New Milford High School
New Milford, NJ06.2017
Associates Degree In Psychology -
Bergen Community College
Paramus, NJ06.2020
Bachelors Degree In Psychology -
William Paterson University of New Jersey
Wayne, NJ05.2025
Skills
- Complaint resolution
- Policy enforcement
- Excellent time management skills
- Verbal and written communication
- Customer service
- Skilled multi-tasker
- Effective workflow management
- Problem-solving
- Work prioritization
- Team building
Timeline
Pharmacy Technician
CVS Pharmacy
05.2021 - 06.2022
Bookkeeper/Customer Service Supervisor
Kings Supermarket
09.2016 - Current
New Milford High School
Associates Degree In Psychology -
Bergen Community College
Bachelors Degree In Psychology -
William Paterson University of New Jersey
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