KAITLYN MORWOOD

Woodland,CA

Summary

Dedicated Patient Care Coordinator with demonstrated proficiency in healthcare administration, billing accuracy, and EMR systems. Proven ability to lead and support teams in fast-paced clinical environments, with a focus on patient satisfaction, staff development, and operational efficiency. Known for initiative, adaptability, and a commitment to continuous improvement.

Overview

years of professional experience

Work History

Patient Care Coordinator

Dignity Health

Woodland, California

03.2024 - Current

Performed administrative duties such as filing paperwork and answering phones.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Ensured all patient communications, documentation, and scheduling activities were fully HIPAA compliant.
Processed patient intake and maintained confidentiality throughout, creating comprehensive and accurate records of all patient care activities using electronic health record systems.
Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers to provide appropriate care.
Provided compassionate support to patients and their families.
Facilitated coordination between primary care physicians and specialists to ensure continuity of care.
Received and routed care team messages and documents to appropriate staff.
Coordinated patient referrals to specialists and other healthcare services.
Demonstrated strong computer literacy, such as Microsoft excel, by navigating multiple healthcare software platforms simultaneously to streamline patient care.

Office Manager

Mahaan Rehab Services

Dixon, California

08.2020 - 12.2023

Took charge, assessing workloads, and implementing strategic changes for noticeable improvements in clinic efficiency.
Collaborated closely with senior management to shape strategic initiatives, significantly enhancing overall operational effectiveness.
Handled payroll meticulously, ensuring compliance and accurate employee records.
Achieved an exceptional accuracy rate in processing out-of-network claims, surpassing industry standards.
Organized insurance authorizations and patient data, enhancing customer satisfaction, and expediting inquiry resolution.
Approached billing concerns with a solution-oriented mindset.
Fostered strong customer connections, garnering positive feedback.
Reduced appointment wait times, improving patient satisfaction.
Showcased proficiency in EMR systems, refining digital scheduling processes, and enhancing data accuracy.
Boosted efficiency in patient scheduling, resulting in a reduction in cancellations through strategic oversight and electronic waitlist management.

Lead Swim Coach

Saso Swimming

Fairfield, California

08.2017 - 08.2020

Collaborated with swim coaching staff, effectively addressing challenges, and enhancing overall group operations.
Led multiple groups effectively, resulting in improved achievement of common goals and overcoming challenges.
Navigated diverse situations and seamlessly transitioned between tasks for optimal team performance.
Cultivated positive atmosphere, contributing to enhanced overall skills and capabilities.
Implemented and monitored clear benchmarks, leading to improved individual and team progress.
Participated in monthly training courses for continuous compliance with water rescue techniques and industry best practices.
Delivered ongoing training on new directives, policies, and practices.
Collaborated with staff on communication strategies and website management.

Education

Some College (No Degree) - Kinesiology

Solano Community College

Fairfield, CA

Skills

Customer service
Adaptability
Billing
Communication

Leadership
HIPAA compliance
Patient records management
Insurance practices

Websites

References

References available upon request.

Timeline