Kaitlyn Mott
Winter Park,FL
Summary
Reliable, bringing strong background in all settings. Uses abilities with equipment and supply management to help group meet challenging demands. Punctual and organized with great multitasking abilities.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Winter Springs, FL
03.2023 - 08.2024
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Call Center Representative
KGS Research
Orlando, FL
09.2023 - 11.2023
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Call Center Representative
GMS Connect
Orlando, FL
09.2022 - 03.2023
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
High School Diploma -
Durant High School
Plant City, FL07-2020
Skills
- Health Code Compliance
- Food Preparation
- Customer Service
- Menu Memorization
- Teamwork and Collaboration
- Time Management
- Telephone Etiquette
- Cash Handling
- Complaint Resolution
- Call Control
Timeline
Call Center Representative
KGS Research
09.2023 - 11.2023
Crew Member
McDonald's
03.2023 - 08.2024
Call Center Representative
GMS Connect
09.2022 - 03.2023
High School Diploma -
Durant High School
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