Kaitlyn Neely
Jacksboro,TN
Summary
Dynamic professional with a proven track record, enhancing customer loyalty and overseeing financial transactions with precision. Expert in staff management and performance improvement, I excel in complex problem-solving and quality control standards. Demonstrated ability to mentor teams and boost efficiency, achieving notable customer satisfaction ratings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Bartender
Hooters
01.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Lead Teacher/Administrative Assistant
IXL Learning Center
11.2017 - 05.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Server/Hostess Manager
Red Olive Family Restaurant
01.2016 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
No Degree - Adobe Illustrator & Photoshop Certification
New York Institute of Art And Design
New York, NY09.2024
Associate of Arts - Early Childhood Education
Bay Mills Community College
Brimley, MI06.2020
Skills
- Managing cash register
- Quality Control Standards
- Staff Management
- Performance Improvement
- Complex Problem-Solving
- Basic accounting
Certification
Child Developmental Associate (CDA)
Timeline
Head Bartender
Hooters
01.2021 - 04.2023
Lead Teacher/Administrative Assistant
IXL Learning Center
11.2017 - 05.2020
Server/Hostess Manager
Red Olive Family Restaurant
01.2016 - 10.2018
No Degree - Adobe Illustrator & Photoshop Certification
New York Institute of Art And Design
Associate of Arts - Early Childhood Education
Bay Mills Community College
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