Kaitlyn Nelson
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Campbell Chiropractic Clinic
08.2023 - 06.2024
- Greeted guests at front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions to visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected payments at time of service.
Shift Leader
Chick-fil-A
09.2020 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Heartland Baptist Bible College
08.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
Cashier
Fareway Grocery
08.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
East High School
Sioux City, IA05.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Office Organization
- File Organization
Certification
Certified Chiropractic Assistant
Timeline
Front Desk Receptionist
Campbell Chiropractic Clinic
08.2023 - 06.2024
Barista
Heartland Baptist Bible College
08.2022 - 05.2023
Shift Leader
Chick-fil-A
09.2020 - 09.2023
Cashier
Fareway Grocery
08.2019 - 12.2020
High School Diploma -
East High School
Certified Chiropractic Assistant
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