Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Kaitlyn O'Grady

Redding,CA

Overview

10
10
years of professional experience
1
1
Certification

Work History

SHIFT LEAD SUPERVISOR

JA Sutherland/ Taco Bell
Redding, CA
02.2024 - Current
  • Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
  • Assigned tasks to employees based on their abilities, skill levels, and experience.

ADMIN ASSISTANT

Aegis Financial Solutions
Remote, CA
12.2020 - 10.2023
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems electronic documents, ensuring accuracy and confidentiality of records.

CUSTOMER CARE CONSULTANT

Subaru of America, Inc
Redding
11.2019 - 10.2020
  • Created detailed documentation of all customer interactions for future reference purposes.
  • Responded promptly to all incoming emails, phone calls, and online chats from customers.

FOOD SERVICE WORKER

Taco Shoppe
Redding, CA
01.2018 - 11.2019
  • Assisted in the preparation of food items according to recipes and instructions.
  • Served meals to customers in a friendly and courteous manner.

CUSTOMER SERVICE REP

Marshalls Department Store
Folsom, CA
05.2017 - 01.2018
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Supported sales team members to drive growth and development.

FOOD SERVICE WORKER

Taco Bell
Folsom, CA
03.2014 - 11.2016
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Utilized point-of-sale systems for taking orders from customers.

Education

High School Diploma -

Vista Del Lago High School
Folsom, CA
05-2015

Skills

  • Decision-making capabilities
  • Employee Training
  • Operations Support
  • Interpersonal Relations
  • Team Supervision
  • Complaint resolution

Affiliations

  • Volunteered at Fat Kitty City cat sanctuary for a year in Folsom, CA
  • Volunteered with Sacramento Sheriff's Department off and on for several years

Accomplishments

  • Outstanding Student award for completing and turning in 10 credits a month in my accelerated learning high school

Certification

  • Nutrition Certificate from Shasta College
  • EVOC emergency vehicle operations certificate from Mather Airfield Base

Timeline

SHIFT LEAD SUPERVISOR

JA Sutherland/ Taco Bell
02.2024 - Current

ADMIN ASSISTANT

Aegis Financial Solutions
12.2020 - 10.2023

CUSTOMER CARE CONSULTANT

Subaru of America, Inc
11.2019 - 10.2020

FOOD SERVICE WORKER

Taco Shoppe
01.2018 - 11.2019

CUSTOMER SERVICE REP

Marshalls Department Store
05.2017 - 01.2018

FOOD SERVICE WORKER

Taco Bell
03.2014 - 11.2016

High School Diploma -

Vista Del Lago High School

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Kaitlyn O'Grady