Kaitlyn O'Grady
Redding,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
SHIFT LEAD SUPERVISOR
JA Sutherland/ Taco Bell
Redding, CA
02.2024 - Current
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
ADMIN ASSISTANT
Aegis Financial Solutions
Remote, CA
12.2020 - 10.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems electronic documents, ensuring accuracy and confidentiality of records.
CUSTOMER CARE CONSULTANT
Subaru of America, Inc
Redding
11.2019 - 10.2020
- Created detailed documentation of all customer interactions for future reference purposes.
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
FOOD SERVICE WORKER
Taco Shoppe
Redding, CA
01.2018 - 11.2019
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
CUSTOMER SERVICE REP
Marshalls Department Store
Folsom, CA
05.2017 - 01.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
FOOD SERVICE WORKER
Taco Bell
Folsom, CA
03.2014 - 11.2016
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Utilized point-of-sale systems for taking orders from customers.
Education
High School Diploma -
Vista Del Lago High School
Folsom, CA05-2015
Skills
- Decision-making capabilities
- Employee Training
- Operations Support
- Interpersonal Relations
- Team Supervision
- Complaint resolution
Affiliations
- Volunteered at Fat Kitty City cat sanctuary for a year in Folsom, CA
- Volunteered with Sacramento Sheriff's Department off and on for several years
Accomplishments
- Outstanding Student award for completing and turning in 10 credits a month in my accelerated learning high school
Certification
- Nutrition Certificate from Shasta College
- EVOC emergency vehicle operations certificate from Mather Airfield Base
Timeline
SHIFT LEAD SUPERVISOR
JA Sutherland/ Taco Bell
02.2024 - Current
ADMIN ASSISTANT
Aegis Financial Solutions
12.2020 - 10.2023
CUSTOMER CARE CONSULTANT
Subaru of America, Inc
11.2019 - 10.2020
FOOD SERVICE WORKER
Taco Shoppe
01.2018 - 11.2019
CUSTOMER SERVICE REP
Marshalls Department Store
05.2017 - 01.2018
FOOD SERVICE WORKER
Taco Bell
03.2014 - 11.2016
High School Diploma -
Vista Del Lago High School