Kaitlyn Piscioneri
Roanoke,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to displaying these qualities to drive team success and contribute to organizational growth. Over 16 years of experience in customer service with experience in creating successful food service operations, managing staff and increasing profits. Extensive experience ordering beer, wine, and liquor. Committed to creating innovative solutions to food service challenges. Well-versed in hospitality standards and a natural knack for building relationships with customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Allsports Cafe
Roanoke, VA
07.2014 - 02.2026
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff to enhance service quality and efficiency.
- Adapted to fast paced, high volume work environment. Easily able to multi-task.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built lifelong professional relationships with regular patrons through attentive service and upmost customer satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Personal Assistant
Titan Park LLC
Roanoke, VA
04.2012 - 06.2014
- Maintained appropriate filing of personal and professional documentation.
- Answered high volume of phone calls and email inquiries.
- Assisted property managers with daily operations across commercial properties.
- Coordinated move-ins and move-outs, including unit inspections and key management.
- Collected and maintained careful records of rental payments and payment dates.
- Scheduled appointments to show vacant units.
- Scheduled and followed up on maintenance request and service orders.
Banquet Captain
Salem Civic Center
Salem, VA
05.2012 - 09.2013
- Managed guest interactions, addressing inquiries and resolving issues promptly.
- Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Set up banquet tables and chairs based on event requirements.
Education
General Studies
Virginia Western Community College
Roanoke, VA08-2015
High School Diploma -
Hidden Valley High School
Roanoke, VA06-2013
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Able to work in a team setting as well as independently
- Scheduling staff
- Health and safety
Certification
Serv Safe
Timeline
Bartender Shift Manager
Allsports Cafe
07.2014 - 02.2026
Banquet Captain
Salem Civic Center
05.2012 - 09.2013
Personal Assistant
Titan Park LLC
04.2012 - 06.2014
General Studies
Virginia Western Community College
High School Diploma -
Hidden Valley High School