Hi, I’m
Kaitlyn Rains
Decatur,AL
Summary
I have a variety of experience in areas from animal care and training, food service, cashiering, and working in behavioral modification with autistic children. My studies in psychology have provided me with a lot of skills related to communication, critical thinking, problem solving, and writing skills. My experience caring for and training horses has given me the skills of patience, attention to detail, problem solving, determination, and confidence. My experience with food service taught me about food safety protocols. My experience cashiering has given me the skills to manage different computer systems and manage varying forms of payment. My experience as a RBT has taught me patience as well as creativity in approaching problematic behaviors. I am always eager to learn new things and improve work place systems for higher efficiency.
Overview
7
years of professional experience
Work History
Alabama Autism Academy 1690 Beltline Rd SW
Registered Behavior Technician
10.2023 - Current
Job overview
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Lexus of HuntsvilleHuntsville, AL
Service Cashier
07.2021 - Current
Job overview
- Greeted customers promptly and responded to questions.
- Operated cash register to accept various payments for selected merchandise and services.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Managed filling system.
Express BathDecatur, AL
Call Center Representative
10.2022 - 09.2023
Job overview
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Asbury Equine CenterWilmore, KY
Police Horse Trainer
08.2018 - 02.2021
Job overview
- Communicated all care and training with staff manager
- Handled all daily care (grooming, feeding, checking for injuries)
- Prepared horses for travel.
- Accustomed my assigned animal to feel of equipment by introducing devices and steadily increasing use.
- Monitored and documented animal health, diet and behaviors to identify and address trends.
- Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
Asbury UniversityWilmore, KY
Cashier
10.2017 - 11.2020
Job overview
- Stocking shelves to aesthetically display merchandise.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
Smoothie KingMadison, AL
Food Service Worker
05.2020 - 08.2020
Job overview
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
Education
Asbury University
Bachelor of Arts from Psychology
05.2021
Skills
- Merchandise stocking
- Credit and cash transactions
- Customer assistance
- Cash drawer balancing
- Effective listening
- Analytical decision making
- Team collaboration
- Fluent in Spanish
- Discrete Trial Training
- Token Economy Systems
- Reinforcement Procedures
- Natural Environment Training
- Prompting Strategies
- Behavior Intervention Plans
- Behavior Modification Techniques
- Applied Behavior Analysis
- Social Skills Development
- Error Correction Techniques
- Activity Schedules
- HIPAA Requirements
- Clinical Documentation
- Heartsaver CPR AED (CPR AED)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Alabama Autism Academy
10.2023 - Current
Call Center Representative
Express Bath
10.2022 - 09.2023
Service Cashier
Lexus of Huntsville
07.2021 - Current
Food Service Worker
Smoothie King
05.2020 - 08.2020
Police Horse Trainer
Asbury Equine Center
08.2018 - 02.2021
Cashier
Asbury University
10.2017 - 11.2020
Asbury University
Bachelor of Arts from Psychology