Kaitlyn Schartau
Montclair,CA
Summary
Proven track record in customer service and money handling, honed across roles at AMPM Arco and Kohls. Demonstrates exceptional work ethic and integrity, enhancing customer relations and operational efficiency. Very quick learner and skilled in POS system operations, Word, Excel, PowerPoint and adept at managing time effectively. Achieved notable accuracy in financial transactions, contributing to customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Cashier
AMPM Arco
11.2022 - 07.2024
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized items throughout store.
- Maintained high standards of cleanliness at all times.
Customer Service
Kohls
03.2022 - 11.2022
- Maintained in-store presence to provide excellent customer service.
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maintained strong customer relations and effective customer service standards.
Office Assistant
Oak View High School
09.2015 - 08.2016
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized items throughout store.
- Maintained high standards of cleanliness at all times.
General Laborer
Amazon
11.2019 - 08.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
Education
Physiology, General Ed
Chaffee College
Fontana, CADiploma -
Oak View High School
Yucaipa, CA09.2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Money handling
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- POS system operations
- Guest inquiries
- Daily reporting
- Excel
- Word
- Data entry
Timeline
Cashier
AMPM Arco
11.2022 - 07.2024
Customer Service
Kohls
03.2022 - 11.2022
General Laborer
Amazon
11.2019 - 08.2022
Office Assistant
Oak View High School
09.2015 - 08.2016
Physiology, General Ed
Chaffee College
Diploma -
Oak View High School
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