Kaitlyn Scott
Orlando,FL
Summary
Dedicated medical professional with over three years of experience in patient care, medical record management, and clinical tasks. Strong foundation in customer service enhances collaboration with patients, colleagues, and healthcare teams. My experience with children has developed exceptional communication, patience, and problem-solving skills, ensuring a positive and supportive environment for families. Committed to enhancing patient care, supporting healthcare operations, and building meaningful connections.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
AdventHealth Medical Group Pediatrics & Adolescent Medicine
Winter Garden, FL
03.2025 - Current
- Administered immunizations and conducted health screenings for pediatric patients.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Assisted healthcare providers with physical examinations, including obtaining vital signs and patient histories.
- Educated patients and families on treatment plans, medication instructions, and preventive care practices.
- Prepared lab specimens for diagnostic evaluation.
Front Desk Medical Receptionist
Sachin R Shenoy, MD
Titusville, FL
06.2022 - 01.2025
- Accurately document patient visits, ensuring proper and up-to-date records are maintained in compliance with medical standards.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Customer Service Representative
Norstrom
Lynnwood, WA
11.2020 - 03.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Interacted with customers regarding online orders, providing assistance with order processing and resolution of any related issues.
- Managed and tracked online orders, addressing complications and ensuring timely and accurate order fulfillment.
- Responded to customer inquiries promptly, resolving concerns and enhancing overall satisfaction with products and services.
- Assisted in processing refunds and exchanges
Childcare Provider
Canyon Hills Community Church
Bothell, WA
09.2017 - 06.2020
- Designed and implemented age-appropriate, engaging, and educational activities to foster learning and growth.
- Prepared nutritious meals and snacks for children
- Maintained accurate and confidential child records for parents and guardians, including emergency contact information and progress reports.
- Provided attentive supervision and ensured the safety and well-being of children at all times.
- Ensured a safe and nurturing environment, adhering to health and safety regulations at all times.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06-2021
Skills
- Medical billing
- Office administration
- Childcare
- Communication Skills
- Medical Coding & Records
- Documentation
- Patient scheduling
- Early childhood education
- Immunization administration
- Vital signs monitoring
- Clinical documentation
- Patient intake process
Certification
- BLS Healthcare Certified
- Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA)
Timeline
Certified Clinical Medical Assistant
AdventHealth Medical Group Pediatrics & Adolescent Medicine
03.2025 - Current
Front Desk Medical Receptionist
Sachin R Shenoy, MD
06.2022 - 01.2025
Customer Service Representative
Norstrom
11.2020 - 03.2021
Childcare Provider
Canyon Hills Community Church
09.2017 - 06.2020
High School Diploma -
Mountlake Terrace High School