Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Shroyer

New Lebanon

Summary

Dynamic professional excelling in customer service and conflict resolution, with a history of improving store performance and customer satisfaction at CVS Pharmacy. Reliable BLS certification holder, adept at building client relationships and maintaining safety standards. Focused on delivering excellence, teamwork and great attendance.

Overview

3
3
years of professional experience

Work History

Sales Associate

CVS Pharmacy
12.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Volunteer

With Much Grace Adult Day Services
12.2022 - 10.2024


  • Adhered to all policies established by the organization for patient safety
  • Built strong and trusting rapport with clients
  • Actively listened to client concerns in order to provide support and guidance
  • Facilitated therapeutic activities such as art projects, music therapy, and recreational activities
  • Kept the clients together and safe during public outings

Education

Electrocardiography Certificate - Radiographic Imaging

Sinclair Community College
Dayton, OH

Greene County Career Center
Xenia, OH
05.2023

Skills

  • Customer service
  • Reliable attendance
  • BLS certification
  • Basic first aid and wound care
  • CPR
  • Heimlich maneuver
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Exceptional customer service
  • Flexible schedule
  • Conflict resolution
  • Professional demeanor
  • Cleaning techniques
  • Fraud detection

Timeline

Sales Associate

CVS Pharmacy
12.2022 - Current

Volunteer

With Much Grace Adult Day Services
12.2022 - 10.2024

Electrocardiography Certificate - Radiographic Imaging

Sinclair Community College

Greene County Career Center

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