Kaitlyn Smith
Longview,TX
Summary
Hard-working, Ready to learn, Teachable, I thrive on challenge, and am always looking for my next opportunity for growth.
Overview
3
3
years of professional experience
Work History
Server
Inspire Brands
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash transactions and processed payments efficiently at point of sale.
- Assisted in training new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Recommended menu items based on guest preferences, increasing customer satisfaction.
- Handled customer inquiries and resolved complaints to maintain positive dining atmosphere.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
FOH Team Member
Pizza Hut
04.2023 - 11.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation to ensure quality standards were met.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline service processes and improve efficiency.
- Supported management in executing promotional events to boost customer engagement and sales.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Cashier
Brookshire Grocery
09.2022 - 11.2023
- Assisted in maintaining a clean and organized checkout area.
- Provided amazing customer service by addressing questions and resolving problems.
- Learned and adhered to company policies regarding cash handling procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Pine Tree High School
Longview, TX05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
- Task prioritization
- Problem-solving
- Excellent communication
Timeline
Server
Inspire Brands
11.2024 - Current
FOH Team Member
Pizza Hut
04.2023 - 11.2023
Cashier
Brookshire Grocery
09.2022 - 11.2023
High School Diploma -
Pine Tree High School