Kaitlyn Stolpa
Normal,IL
Summary
Confident shift manager with 3 years of customer service experience. Strong leadership to ensure customer satisfaction on a daily basis to raise restaurant reviews. Extensive supervising skills leading teams through well operating shifts. Problem solving customer concerns and complaints in a well mannered approach. Quick learning, attention to detail, and punctual oriented. Preferred day shifts and weekends if needed. No school schedule. I currently reside in South Elgin, IL. Moving to Normal, IL in July. Earliest start date: July 8th 2024. (D.O.B- April 8th, 2004)
Overview
3
3
years of professional experience
Work History
Restaurant Shift Manager
Noodles And Company
03.2021 - 06.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Cross-trained crew members on different duties to increase coverage.
Education
High School Diploma -
South Elgin High School
South Elgin, IL05.2022
Skills
- Staff Training
- Management
- Complaint Handling
- Phone Etiquette
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Leadership
Timeline
Restaurant Shift Manager
Noodles And Company
03.2021 - 06.2024
High School Diploma -
South Elgin High School
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