Kaitlyn Swint
Baltimore,MD
Summary
Customer-focused hospitality and retail professional with 2+ years of front desk, server, and sales experience. Delivers warm, efficient service; manages multi-line phones and POS with accuracy; upholds food-safety and cleanliness standards in fast-paced settings. Recognized for a strong work ethic, quick learning, and calm problem-solving; Morgan State University student eager to grow and contribute.
Overview
4
4
years of professional experience
Work History
Sales associate
Marshals
Narragansett, Rhode Island
06.2024 - 08.2024
- Organized and created merchandise displays aligned with brand standards to enhance product visibility.
- Answered customer questions, guided product selection, and resolved concerns with a friendly, solutions-focused approach.
- Operated POS registers accurately; processed purchases, returns, and exchanges per policy.
- Located items quickly by leveraging detailed knowledge of store layout; restocked and organized inventory.
- Maintained a clean, orderly sales floor and fitting rooms; efficiently balanced customer needs with manager-assigned tasks.
Receptionist
Brookdale South Bay
Wakefield, Rhode Island
01.2021 - 09.2023
- Warmly greeted residents, families, and visitors, providing accurate information and a professional first impression.
- Managed a multi-line phone system, promptly answering and routing calls to appropriate department.
- Scheduled appointments, logged visitor entries, and maintained accurate records and communications.
- Handled mail, packages, and deliveries; kept front desk and lobby organized and presentable.
- Prioritized competing tasks during busy periods while maintaining confidentiality and service quality.
Server
Brookdale South Bay
Wakefield, Rhode Island
01.2021 - 09.2023
- Delivered friendly, efficient table service to residents; prepared and served meals and beverages in line with requests and dietary needs.
- Maintained a clean, organized dining room; upheld food-safety and sanitation standards during opening, service, and closing.
- Resolved resident questions and concerns promptly and professionally, ensuring a positive dining experience.
- Managed multiple tables and competing priorities during peak periods, coordinating with kitchen staff to expedite orders without sacrificing quality.
- Supported team operations by restocking, setting up stations, and assisting coworkers to meet service times.
Education
Bachelor of Science -
Morgan State University
Baltimore06-2028
High School Diploma -
South Kingstown High School
Wakefield06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality experience
- Cleanliness standards
- Guest engagement
- Multitasking ability
- Quick learner
Timeline
Sales associate
Marshals
06.2024 - 08.2024
Receptionist
Brookdale South Bay
01.2021 - 09.2023
Server
Brookdale South Bay
01.2021 - 09.2023
Bachelor of Science -
Morgan State University
High School Diploma -
South Kingstown High School