Kaitlyn Thomas
Chandler,AZ
Summary
Results-driven retail leader with 10+ years of experience in store operations and team supervision. Skilled in recruiting, coaching, and developing talent while maintaining high customer service standards. Focused on building engaged teams, improving workflow, and supporting business goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Chandler, AZ
03.2018 - 10.2026
- Directed store operations to maintain customer service, beverage quality, and food safety standards.
- Built high-performing teams of 20-30 employees by recruiting top talent and providing ongoing coaching and feedback to develop that talent.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining high morale and team engagement.
- Created systems of inventory management teams could implement to monitor and prevent stock shortages.
- Increased store sales by a minimum of 3% year-over-year.
- Boosted customer retention by consistently having the lowest customer complaint rate out of 200 stores.
Shift Supervisor
Starbucks
Chandler, AZ
03.2015 - 03.2018
- Supervised daily store operations to maintain service standards, beverage consistency, and customer satisfaction.
- Trained baristas on beverage preparation, register procedures, cleanliness standards, and customer engagement.
- Coordinated opening and closing tasks, including cash handling and store readiness.
- Scheduled breaks and assigned coverage of 12+ employees at one time to balance labor across peak periods.
- Increased percentage of positive customer reviews from 27% to 70% within 6 months.
Starbucks Barista
Target
Tempe, AZ
10.2014 - 03.2015
- Prepared handcrafted beverages and food items following Starbucks recipe standards and drink customization requests.
- Operated point-of-sale systems to process orders, payments, and guest transactions accurately.
- Delivered top-notch guest service while answering product questions and resolving order concerns.
- Maintained clean café stations, sanitized equipment, and followed food safety procedures.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ05.2016
Skills
- Customer service
- Inventory management
- Operational efficiency
- Sales forecasting
- Motivating teams
- Talent development
- Problem-solving abilities
- Conflict resolution
Certification
National Registry of Food Safety Professionals - Certified Food Safety Manager
Timeline
Coffeehouse Leader
Starbucks
03.2018 - 10.2026
Shift Supervisor
Starbucks
03.2015 - 03.2018
Starbucks Barista
Target
10.2014 - 03.2015
Bachelor of Arts - Anthropology
Arizona State University