Kaitlyn Wagner
San Antonio,TX
Summary
Results-driven Store Manager experienced in inventory management and team leadership. Achieved operational efficiency and enhanced sales performance through effective business strategies and customer service excellence. Focused on recruiting, training, and developing store associates to drive productivity and meet performance goals.
Overview
4
4
years of professional experience
Work History
Store Manager
Vapecity
San Antonio, Texas
05.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and coordinated stock replenishment processes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed strategies to maximize sales and profitability.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored staff on customer service and product knowledge.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed orders to restock shelves.
- Tracked inventory levels and organized stock management processes. and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assessed operational efficiency of the store's departments.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Resolved customer complaints in a timely manner.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Developed visual merchandising strategies to enhance product displays.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Performed regular price checks to ensure competitive pricing.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Analyzed sales data to identify trends and adjust store offerings accordingly.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Developed visual merchandising strategies to enhance product displays.
Bartender
Paradise Key Dockside Bar & Grill
Rockport, TX
07.2023 - 02.2024
- Mixed cocktails following Aerocrafters' standard recipes and guidelines.
- Provided excellent customer service to enhance guest experience and satisfaction.
- Maintained cleanliness of bar area, ensuring compliance with health regulations.
- Managed inventory by restocking supplies and tracking usage effectively.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Poured wine, beer, and cocktails for patrons.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions accurately and processed payments through the POS system.
- Assisted in training new bartenders on operational procedures and service techniques.
- Communicated efficiently with kitchen staff to coordinate food and drink orders.
Bartender
Aerocrafters
Victoria, TX
01.2023 - 02.2024
- Mixed cocktails following Aerocrafters' standard recipes and guidelines.
- Provided excellent customer service to enhance guest experience and satisfaction.
- Engaged with customers to build rapport, enhancing their overall experience and satisfaction.
- Resolved customer complaints in a professional manner.
- Handled cash transactions accurately and processed payments through the POS system.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored industry trends to inform bar menu planning and develop innovative drink recipes.
- Ensured cleanliness of bar area to meet health regulations and provide safe environment for customers.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Assisted in training new bartenders on operational procedures and service techniques.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Attended regular training sessions to stay updated on new products or trends.
- Collected and organized daily till totals and tips.
- Waitressing.
Education
Lash Technician - Cosmetology
Milan Institute
San Antonio, TX 05.2024 - 10.2024
Cuero High School
Cuero, TXSkills
- Store operations
- Inventory management
- Sales analysis
- Sales strategies
- Sales expertise
- POS systems
- Customer service management
- Visual merchandising
- Marketing strategy
- Advertising and marketing
- Staff training
- Sales coaching
- Team leadership
- Employee scheduling
- Relationship management
- Problem solving
- Conflict resolution
- Effective communication
- Relationship building
- Retail merchandise quality standards
- Employee scheduling
Timeline
Store Manager
Vapecity
05.2024 - Current
Lash Technician - Cosmetology
Milan Institute
05.2024 - 10.2024
Bartender
Paradise Key Dockside Bar & Grill
07.2023 - 02.2024
Bartender
Aerocrafters
01.2023 - 02.2024
Cuero High School