Kaitlyn Washburn
Mount Vernon ,Washington
Summary
Ambitious Pharmacy Technician looking to expand knowledge, education and grow as a whole. Experienced in delivering optimal patient care, support to stuff while being eager to share reliability and eagerness in any position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Haggen Pharmacy
12.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Fill hundreds of orders on a day to day basis with proper prescription labels and accurate amount of supply and correct medication
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Adhering to HIPAA regulations when handling personal information
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintain a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Prescription processing with accurate data entry and verification of patient information.
- identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them
- Inventory management, restock order to ensure proper levels through multiple wholesalers
- Billing insurance and call insurance companies to resolve third party rejections
- Work together as a TEAM to ensure overall satisfaction
Pharmacy Assistant
Haggen Pharmacy
12.2021 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Server
Skagit River Brewery
06.2023 - 07.2024
Server
Outback Steakhouse
11.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Starbucks
06.2017 - 11.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Mount Vernon High School
Mount Vernon, WASkills
- Problem-solving skills
- Team collaboration/Leadership
- Confidentiality and HIPAA
- Workflow optimization
- Adaptability
- Time management
- Attentive to accuracy and efficiency
Certification
Certified Pharmacy Technician (CPht)
Timeline
Server
Skagit River Brewery
06.2023 - 07.2024
Pharmacy Technician
Haggen Pharmacy
12.2021 - Current
Pharmacy Assistant
Haggen Pharmacy
12.2021 - Current
Server
Outback Steakhouse
11.2020 - 12.2021
Barista
Starbucks
06.2017 - 11.2020
Mount Vernon High School