KAITLYN WAUGH
Buffalo Wild Wings
Fultondale,AL
9
years of professional experience
Dedicated and customer-focused professional with over 7 years of experience providing exceptional service in a fast-paced, high-volume environment. Proven ability to communicate effectively with customers, resolve challenging situations, handle cash and phone inquiries, train new employees, and manage multiple priorities with professionalism and attention to detail. Dependable, adaptable, and committed to creating positive customer experiences. Seeking to transition my extensive customer service experience into a Customer Experience Representative position with Thompson Tractor.
Work History
Hostess / Server
8 Years 9 Months- Provide professional, friendly, and attentive service to customers in a high-volume environment.
- Build positive customer relationships by listening to customer needs and creating a welcoming experience.
- Handled customer questions, concerns, and difficult situations calmly while providing effective solutions.
- Answer incoming phone calls and assist customers with questions, requests, and orders.
- Trained new employees on responsibilities, customer service expectations, and workplace procedures to enhance team performance.
- Managed large parties by maintaining organization and ensuring quality service.
- Accurately handle cash, credit card transactions, and customer payments.
- Communicate effectively with customers, coworkers, kitchen staff, and management to resolve issues and maintain efficient operations.
- Balance multiple customers and responsibilities simultaneously while maintaining attention to detail.
- Work collaboratively with team members to provide consistent and efficient customer service.
- Demonstrate reliability, adaptability, and a strong work ethic throughout a long-term tenure with the company.
Education
High School Diploma
No Degree
Skills
Customer Service
Large-Party Coordination
Cash Handling
Employee Training
Opening & Closing Procedures
Telephone communication
Professional Communication
Conflict Resolution
Problem Solving
Multitasking
Time Management
Teamwork
Attention to Detail
Dependability
Dependability
Timeline
Hostess / Server
Buffalo Wild Wings
01.2018 - CurrentRead More
Springville High School
High School Diploma
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Jefferson State Community College
No Degree
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