Kaitlyn Werking
Altoona,PA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Call Center Representative
University Orthopedics Center
Altoona, PA
02.2010 - 05.2024
- Handled incoming calls to address patient inquiries and schedule appointments.
- Assisted patients with insurance verification and eligibility checks.
- Managed patient records using electronic medical record systems effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate documentation of patient interactions for quality assurance purposes.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
CPDLF (Online Cyber School)
Altoona, PASkills
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Quality assurance documentation
- Data entry accuracy
- Active listening
- Team collaboration
- Professionalism in service
- Answering questions
- Customer communications
- Communicating with clients
- Proficiency in [type] software
- System documentation
- Inbound phone calls
- Professional phone voice
- Logging call information
- Inbound phone call management
- Customer service
- Calm disposition
- Analytical
- Customer support
- Call center operations
- Telephonic communication
- Attention to detail
- Data entry
- Call documentation skills
- Call logging
- Providing customer support
Affiliations
- I enjoy spending quality time and making new memories with my family.
- I love doing anything adventurous outdoors, exploring new places and going for walks in the woods.
- I enjoy reading a good book, listening to inspirational music and going to the movies with my family!
References
References available upon request.
Timeline
Call Center Representative
University Orthopedics Center
02.2010 - 05.2024
CPDLF (Online Cyber School)