KAITLYN WESKOSKI
Summary
Resourceful Assistant Manager with 12 years of retail experience, recognized for consistently driving high productivity and efficiently completing tasks. Specialized in team leadership, operational management, and delivering exceptional customer service. Adept at communication, problem-solving, and time management, ensuring smooth daily operations and fostering positive team dynamics. Committed to enhancing team performance and maintaining high standards of service excellence.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Sam Edelman
New York City, NY
09.2021 - Current
- Enhanced customer experience by fostering a welcoming and engaging atmosphere for both customers and associates through a strong Manager-on-Duty (MOD) presence.
- Collaborated with management to establish and consistently meet key performance indicators (KPIs), including sales targets, average order value (AOV), average unit retail (AUR), sales per hour (SPH), and loyalty program capture rates.
- Partnered with corporate teams to execute strategic inventory management, and maintain compelling, on-brand visual merchandising displays.
- Supported front-of-house operations by managing opening and closing procedures, addressing customer inquiries, and conducting daily client outreach to nurture relationships, and drive repeat business.
- Supported back-of-house operations by conducting inventory counts, processing shipments, fulfillment pulls, managing product reworks, and handling damaged goods to maintain product integrity and accuracy.
- Awarded top seller for three consecutive years, consistently surpassing $400,000 in annual sales, and demonstrating exceptional sales performance and client relationship management.
- Prepared and implemented weekly sales reports, enhancing workflow structure and data-driven decision-making.
- Maintained accurate employee timesheets and payroll information, ensuring compliance and operational transparency.
SALES SUPERVISOR
7 For All Mankind
New York City
02.2019 - 02.2021
- Enhanced customer experience by fostering a welcoming and engaging atmosphere for both customers and associates through a strong Manager on Duty (MOD) presence.
- Drove $90,000 in additional business revenue from September to December through strategic sales initiatives and client-focused service.
- Designed and maintained comprehensive daily and monthly sales goal spreadsheets, streamlining product fulfillment and inventory management for optimal efficiency.
- Delivered insightful weekly reports on sales performance and key performance indicators (KPIs), enabling data-driven decision-making and continuous improvement.
- Lead weekly visual merchandising updates, resulting in a 30% increase in sales through compelling and strategic product displays.
- Planned and executed monthly store events, overseeing client outreach, targeted marketing efforts, and financial planning to enhance community engagement and drive revenue growth.
SALES SPECIALIST
Bloomingdale's
New York City
06.2018 - 02.2021
- Built and maintained strong customer relationships, responding to inquiries and providing exceptional service.
- Assisted in problem-solving for customer issues and complaints, ensuring resolution and retention.
- Processed customer orders and returns, maintaining accurate records in the system.
- Provided administrative support to senior management, including managing calendars, scheduling meetings, and preparing reports.
- Coordinated special promotions and events to drive customer engagement and sales.
Education
Bachelor of Arts - MARKETING
Southern Connecticut State University
New Haven, CT05-2018
Skills
- Leadership/Management
- Customer Service and Relationship Management
- Operational and Organizational Skills
- Microsoft Office/ Metric measurement through Power BI
- Administrative & Technical Skills
- Communication & Interpersonal Skills
Timeline
ASSISTANT MANAGER
Sam Edelman
09.2021 - Current
SALES SUPERVISOR
7 For All Mankind
02.2019 - 02.2021
SALES SPECIALIST
Bloomingdale's
06.2018 - 02.2021
Bachelor of Arts - MARKETING
Southern Connecticut State University
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