Kaitlyn Whitlock
Irvine,California
Summary
Professional with background in guest services, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction, with friendly and approachable demeanor. Known for reliability, teamwork, and consistently exceeding expectations.
Overview
9
9
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
01.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
Volunteer Decorator
Downey Rose Parade Float
12.2017 - Current
- Help make the float for the Pasadena Rose Parade by working with a team that has one goal in mind
- Multi-tasking with different coordinators to finish on time
Volunteer
Operation Christmas Child
01.2017 - Current
- Company Overview: Operation Christmas Child helps children in third world countries to have a Christmas
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
Mary Valencia Project
01.2016 - Current
- Work with others to gather and pack different packages for those who are less fortunate on Skid Row
Hostess/Table Busser
Islands Restaurant
07.2022 - 10.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Concessions Worker
Regal Theatre
06.2021 - 06.2022
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to customers, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Education
College - Aviation
Orange Coast College
Costa Mesa, CA06-2025
High School -
Foothill High School
North Tustin, CA01.2022
High School -
Arnold O. Beckman High School
Irvine, California08-2021
Skills
- Work well with others
- Hospitable
- Can multi-task
- Work well under pressure
- Enthusiastic
- Adaptable
- Willing to work in any conditions
- Will follow directions
- Exceptional communication
- Organized and efficient
Timeline
Attractions Cast Member
Disneyland Resort
01.2023 - Current
Hostess/Table Busser
Islands Restaurant
07.2022 - 10.2022
Concessions Worker
Regal Theatre
06.2021 - 06.2022
Volunteer Decorator
Downey Rose Parade Float
12.2017 - Current
Volunteer
Operation Christmas Child
01.2017 - Current
Volunteer
Mary Valencia Project
01.2016 - Current
College - Aviation
Orange Coast College
High School -
Foothill High School
High School -
Arnold O. Beckman High School
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