Kaitlyn Willis
Shallotte,NC
Summary
Dedicated and results-oriented professional with a proven track record of hard work and commitment to excellence. Known for a strong work ethic, attention to detail, and a relentless drive to achieve goals and exceed expectations. Demonstrated ability to take initiative, manage multiple tasks efficiently, and maintain a high level of productivity in fast-paced environments. Adept at collaborating with team members and stakeholders to deliver high-quality outcomes consistently.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Milikins Seafood
05.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Store Associate
Dowdy Student Store
01.2021 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC06.2024
Skills
Guest Relations
Time tracking
Task Delegation
Customer Service
Attention to Detail Focus
Organization
Team Collaboration
Active listening techniques
Timeline
Front of House Manager
Milikins Seafood
05.2022 - Current
Store Associate
Dowdy Student Store
01.2021 - 05.2022
Bachelor of Arts - Psychology
East Carolina University
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