Kaitlyn Wilson
Summary
I am a communication- driven professional seeking a role to utilize my skills in record keeping, organization, and customer service to contribute effectively with a team and gain valuable experience.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber Eats
10.2020 - 12.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept accurate logs of orders and spending
- Upheld high standards of professionalism while representing the company during interactions with customers, and vendors
CYPA
Clear Creek CDC
01.2020 - 12.2020
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Complied with and inforced all state and facility regulations and policy.
- Lesson planning, tracking, and teaching.
Customer Service Representative
Teleperformance USA
08.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certification - Phlebotomy
Pima Medical Institute
Houston, TX04-2016
Skills
- Customer service
- Record Keeping
- Back Office Operations
- Data Entry
- Problem Solving
- Critical thinking
Languages
ASL
Limited Working
English
Full Professional
Timeline
Delivery Driver
Uber Eats
10.2020 - 12.2024
CYPA
Clear Creek CDC
01.2020 - 12.2020
Customer Service Representative
Teleperformance USA
08.2018 - 05.2019
Certification - Phlebotomy
Pima Medical Institute
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