Kaitlynn Chisholm
LAKELAND
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Server
Red tip pit stop
LAKELAND
2025.01 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed food and beverage orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new servers on restaurant policies and procedures.
- Handled cash transactions and operated point-of-sale systems responsibly.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided exceptional service to high volume of daily customers.
Front Desk Receptionist
IHG Hotels & Resorts
LAKELAND
2024.05 - Current
- Greeted guests warmly and provided check-in assistance at hotel reception.
- Managed phone inquiries and directed calls to appropriate departments promptly.
- Coordinated room reservations using the hotel's property management system efficiently.
- Handled cash transactions and processed payments accurately during check-out procedures.
- Assisted guests with special requests, ensuring high levels of service satisfaction.
- Maintained cleanliness and organization of the front desk area for a welcoming atmosphere.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Provided local information and recommendations to enhance guest experiences at the hotel.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Server
Beef O Brady's
LAKELAND
2020.01 - 2024.12
- Provided exceptional customer service to enhance guest dining experiences.
- Took and processed food and beverage orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and utensils.
Education
Strawberry Crest Highschool
Dover , FLSkills
- Customer service
- Food and beverage management
- Point-of-sale operation
- Cash handling
- Reservation management
- Guest relations
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Training and mentoring
- Front-of-house display creation
- Sales expertise
- Hospitality service expertise
- Food safety oversight
- Calm demeanor
- Professional appearance
- Team member support
- Point-of-sale system
- Shift management
- Take-out service
References
References available upon request.
Timeline
Server
Red tip pit stop
2025.01 - Current
Front Desk Receptionist
IHG Hotels & Resorts
2024.05 - Current
Server
Beef O Brady's
2020.01 - 2024.12
Strawberry Crest Highschool