Kaitlynn Jordan
West Palm Beach
Summary
Certified Phlebotomy Technician with hands-on clinical experience in venipuncture and capillary collection. Skilled in patient care, specimen handling, and maintaining accuracy in fast-paced environments. Known for strong communication, attention to detail, and creating a calm, positive experience for patients. Eager to contribute to a healthcare team while continuing to grow clinically and professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Petsmart
Vero Beach
03.2023 - 04.2024
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers in locating pet supplies and answering inquiries.
- Maintained cleanliness and organization of the checkout area and store displays.
- Restocked merchandise on shelves to maintain inventory levels throughout the day.
Front Desk Receptionist
Gunter
Delray Beach
09.2021 - 06.2022
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Collaborated with team members to enhance guest experience consistently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Customer Service Representative
AT&T
West Palm Beach
02.2020 - 09.2020
- Assisted customers with inquiries about products and services.
- Resolved billing issues and account discrepancies for customers.
- Educated customers on promotional offers and service upgrades.
Education
Phlebotomy - Phlebotomy
Cambridge College of Health Sciences
Delray Beach, FL 01.2026 - 05.2026
Park Vista High School
Lake Worth, TXSkills
- Customer service
- Effective communication
- Team collaboration
- Appointment scheduling
- Data entry
- Inventory management
- Patient care techniques
- Phlebotomy techniques
- Laboratory safety
- Patient care
- Medical terminology
- Attention to detail
- Time management
- Communication skills
- On-site testing
- Specimen labeling procedures
- Sanitation and sterilization
- Order of draw
Certification
- Phlebotomy certificate
Timeline
Phlebotomy - Phlebotomy
Cambridge College of Health Sciences
01.2026 - 05.2026
Cashier
Petsmart
03.2023 - 04.2024
Front Desk Receptionist
Gunter
09.2021 - 06.2022
Customer Service Representative
AT&T
02.2020 - 09.2020
Park Vista High School