Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlynn Marlowe

Forsyth,GA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
3
years of professional experience

Work History

Server

Taco Mac Restaurant
10.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Olive Garden
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Supervisor

Chick-fil-A
08.2021 - 12.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Responded to and resolved customer questions and concerns.

Hostess

Logan's Roadhouse
10.2020 - 05.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Bachelor of Science - Business Administration And Management

Southern Crescent Technical College
Griffin, GA
01.2025

High School Diploma -

Comsewogue High School
Port Jefferson Station, NY
06.2020

Skills

  • Bill Computation
  • Dining Area Maintenance
  • Guest Relations Management
  • Food Preparation and Safety
  • Team Leadership
  • Time Management
  • Sales Team Development
  • Shift Checklists
  • Critical Thinking

Timeline

Server

Taco Mac Restaurant
10.2023 - Current

Server

Olive Garden
04.2023 - Current

Supervisor

Chick-fil-A
08.2021 - 12.2022

Hostess

Logan's Roadhouse
10.2020 - 05.2021

Bachelor of Science - Business Administration And Management

Southern Crescent Technical College

High School Diploma -

Comsewogue High School

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Kaitlynn Marlowe