Kaitlynn Richmond
Ledyard,CT
Summary
Experienced in creating a safe and conducive working environment, adept at adapting to various classroom settings. Passionate about empowering students to harness their unique skills and abilities through personal development. Witnessing their achievements in both their daily lives and professional careers is the most fulfilling aspect of the job. As a substitute teacher, brings invaluable knowledge and skills, including the ability to quickly adapt to new environments throughout the day, spanning subjects ranging from Physical Education to Metals and beyond. Handles emergency situations efficiently, treating drills as real-life scenarios. Undergoes yearly training and adheres to mandated reporting protocols as a trusted adult in the room. Also works on weekends at Mystic Aquarium as a Guest Services associate. This role requires immediate attention to guest needs that range from inquiries about Animal Knowledge to facilitating rewarding guest opportunities such as our Mystic Mermaids experience.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Victoria's Secret
- Greet customers and invite them to explore the merchandise that inspires them to come in
- Urge them to become immersed in the line of seasonal lingerie
- Encourage her to get a unique measurement that is entirely her own
- Then invite the guest to look at styles of her own choice and identify matching accessories that compliment her outfit
Guest Services Associate
The Mystic Aquarium
04.2023 - Current
- I work currently with marine animals and describe to guests what species they are and facts about them
- I greet each individual when they arrive, and we have consistent training used to create the best atmosphere for everyone
Building Substitute Teacher
Ledyard Board Of Education
03.2022 - Current
- Established high expectations for all learners, fostering a growth mindset that encouraged persistent effort toward academic goals.
- Provided individualized support to struggling learners, enabling them to reach their full potential academically.
- Contributed to school-wide improvement initiatives by participating in professional development opportunities and applying new techniques in the classroom.
- Boosted overall class performance by implementing effective classroom management strategies and maintaining a positive learning environment.
Building Substitute Teacher
Ledyard Board of Education
08.2017 - Current
- Supervise every class in high school that needs a teacher for the day
- At times, I am in two classrooms or more in a day
- I help individual students with their work, as well as entire classes
- I have also been a long term substitute for Art class
Recreation Assistant
Liberty Center
04.2014 - 03.2022
- Provides speeches at General Military Training supporting the Liberty Center's trips and programs
- First Aid trained
- Leadership classes completed
- Set up upcoming events including tournaments and outdoor parties
- Implementing new activities (indoor recreational activities and outdoor- i.e
- Hiking trips)
- A Recreational Aide's duties include: Checking CAC cards of students to create scan cards with that patron's personal information on the card
- Ensuring a safe environment for sub schoolers at their leisure
- These patrons can rent equipment ranging from games to musical equipment
- We keep a roster of trips we can book and sell tickets for as well as tournaments
- Maintaining a safe and clean environment for all patrons
- Coordinating activities for fun and educational purposes
- Showing new students the area
- An avid writer, vast computer skills for 5 plus years across PowerPoint and Excel
Server/Hostess
Olive Garden
04.2016 - 03.2018
- Serving promptly, always smiling and greeting guests when they arrive
- Treating everyone as friends and making them want to come back!
- Regularly attend meetings and test new menu items and suggest favorites to guests when seated and given menus
- Having a perky and friendly personality is a given
- Experience in bussing stations to keep them exceeding expectations
- Helping other members of our team with any support they may need, example is taking large orders
Server
Ruby Tuesday
04.2013 - 02.2015
- Served and greeted guests and maintained a section which I would work in throughout a shift
- This section may change daily and is consisted of 4 tables
- Regularly, large groups are seated and it is in our expectations that we work as a team and bring out food as it is expected to be served: drinks first, appetizers, then main courses, if there is room, dessert!
Sales Associate
Coach
04.2009 - 03.2011
- Greet guests coming in and make certain they are welcomed with invitation
- Compliment and suggest a nice accessory to match her overall style
- Conversation is a big part of overall success to maintain a long term kinship with guests who always return
- Ensure after ringing out the sale that future seasonal merchandise is always mentioned and a reason to look forward to returning guests who leave with a smile
Education
Associate of Arts - General Studies
Three Rivers Community College
Norwich, CT06-2021
Bachelor of Science - Human Services
University of Connecticut, CT
Avery Point, CT06-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Guest Services Associate
The Mystic Aquarium
04.2023 - Current
Building Substitute Teacher
Ledyard Board Of Education
03.2022 - Current
Building Substitute Teacher
Ledyard Board of Education
08.2017 - Current
Server/Hostess
Olive Garden
04.2016 - 03.2018
Recreation Assistant
Liberty Center
04.2014 - 03.2022
Server
Ruby Tuesday
04.2013 - 02.2015
Sales Associate
Coach
04.2009 - 03.2011
Sales Associate
Victoria's Secret
Associate of Arts - General Studies
Three Rivers Community College
Bachelor of Science - Human Services
University of Connecticut, CT
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