KAITY RIVAS
Houston,TX
Summary
Proven Dispatcher Coordinator at JPG Express, adept in rapid data entry and exceptional multitasking, significantly enhanced service delivery and customer satisfaction. Skilled in effective verbal communication and computer literacy, consistently demonstrated precision in task execution. Achieved notable efficiency improvements, embodying reliability and time management proficiency.
Overview
6
6
years of professional experience
Work History
Dispatcher Coordinator
JPG Express
Houston, TX
10.2021 - 09.2024
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Answered customer requests with information about product availability, shipping information and status updates.
Front Desk Dental Receptionist
Mb2dental
Houston, TX
02.2019 - 06.2021
- Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Associate Degree - Certified Clinical Medical Assistant
Remington College
06-2017
High School Diploma -
Aldine High
Houston, TX06-2015
Skills
- Rapid data entry skills
- Reliable
- Time management proficiency
- Effective Verbal Communication
- Computer Literacy
- Excellent multitasking capability
- Precision in Task Execution
- Multitasking Abilities
Languages
Spanish
Professional
Timeline
Dispatcher Coordinator
JPG Express
10.2021 - 09.2024
Front Desk Dental Receptionist
Mb2dental
02.2019 - 06.2021
Associate Degree - Certified Clinical Medical Assistant
Remington College
High School Diploma -
Aldine High
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